After the tax-free application is completed at the store, we will send you an email within 1–2 weeks.Please follow the instructions in the email to enter the details of your refund method.

Once the refund method details have been submitted, the refund will be processed and credited promptly.Please note that various transfer fees may apply.

The main requirements are that the total purchase amount is ¥5,000 or more (excluding tax), and that the customer is a foreign national entering Japan under short-term stay, diplomatic, or official status.For more details, please refer to the National Tax Agency website.

Please contact us at the email address below.